Terms & Conditions

Eligibility & Offer Conditions
These Terms & Conditions apply exclusively to the Bonus Essentials Inclusions. This package is applicable only to the main dwelling and excludes all secondary dwellings, including granny flats. These inclusions must be read in conjunction with your New Home Tender and applicable Building Contract.

Inclusions & Variations
The Bonus Essentials Inclusions are based on standard home configurations and typical site conditions. All items are subject to product availability, and IMSU reserves the right to substitute any product with a similar item of equal or greater value without notice.

No credits, refunds, or discounts will be applied for deleted or omitted items. No credits will be applied for any changes or removal of items listed in the Bonus Essentials Inclusions. Client-requested variations, or variations required due to site-specific conditions, design changes, or authority-imposed requirements, may attract additional charges.

Site Requirements & Additional Costs
The Bonus Essentials Inclusions assume standard building conditions, including a level platform with up to 1m of fall, an “M” class slab, and standard piering. Additional charges apply for non-standard conditions such as:

• Rock excavation, soil removal, or contaminated ground
• H-class or P-class slab classifications
• Additional piering, dropped edge beams, or saline soil treatment
• Bushfire, flood, or acoustic compliance requirements
• Developer or authority-imposed conditions or contributions (e.g. Section 7.11 levies)

All site-related costs will be confirmed following a site inspection, contour survey, and soil testing. Please refer to your New Home Tender for final pricing.

Exclusions
The Bonus Essentials Inclusions do not cover; landscaping, fencing, retaining walls, driveways over 50m², decorative external finishes, window furnishings, light fittings beyond standard specifications, swimming pools, spas, pergolas, or furniture and styling items depicted in marketing materials. These items are for illustrative purposes only and not included unless specified in the New Home Tender.

Marketing & Promotional Imagery
Images, renders, and promotional content may feature upgraded items or finishes not included in the Bonus Essentials package. Display homes may contain variations from standard inclusions. Clients must refer to their signed New Home Tender and Building Contract to confirm all specifications.

Contractual Terms
These inclusions apply to new contracts signed on or after 1 March 2025 and are subject to change without notice at IMSU’s discretion. The Bonus Essentials package is fixed and cannot be exchanged or modified for alternative offerings. For information regarding structural coverage, refer to the IMSU Lifetime Structural Warranty Terms & Conditions*.

*Applicable to Elite Living Inclusions only.

Copyright & Intellectual Property
All plans, specifications, documents, images, and promotional materials are the exclusive property of IMSU. Reproduction, adaptation, or distribution is strictly prohibited without prior written consent.

Eligibility & Offer Conditions:

The Terms & Conditions herein are in reference to the Superior Comfort Inclusions only. Clients must select one of the available inclusion packages: Superior Comfort Inclusions or Elite Living Inclusions. These inclusions apply only to the main dwelling and do not extend to secondary dwellings, including granny flats. These inclusions must be read in conjunction with the Bonus Essentials inclusions and New Home Tender.

Inclusions & Variations:

The items included in the Superior Comfort Inclusions package are subject to the standard home configuration and number of fixtures. The inclusions offered are subject to availability, and IMSU reserves the right to substitute any items with similar alternatives without prior notice or obligation. Ceiling height references indicate nominal structural heights and not finished surface levels. Any upgrades beyond the chosen inclusions will incur additional costs. There are no credits, refunds, or cash alternatives for any items omitted or removed from the inclusions.

Site Requirements & Additional Costs:

Standard site costs assume a level building platform with up to 1m of cut and fill, “M” class slab, and piering as per site classification. Additional costs may apply for site-specific requirements including but not limited to rock excavation, soil removal, saline soil treatment, additional piering, dropped edge beams, H-class slab classification, bushfire, acoustic, and flood compliance, and developer, council, or statutory authority requirements. Site costs will be confirmed following site inspection, contour survey, and soil testing. Please refer to your New Home Tender for further information.

Exclusions:

Photographs may depict items not supplied by IMSU and/or excluded from the Superior Comfort Inclusions such as: landscaping, fencing, retaining walls, driveways, pathways, decking, window furnishings, light fixtures beyond standard inclusions, swimming pools, spas, pergolas, water features, any custom design modifications or non-standard façade selections, and furniture and decorative elements shown in marketing imagery. Please refer to your New Home Tender for further information.

Marketing & Promotional Imagery:

Images and renders used in materials may depict upgrades or optional items not included in this package. Display home features may vary from standard inclusions. Clients should refer to their New Home Tender and Contract for actual inclusions.

Contractual Terms:

These inclusions commence from 1/3/2025 and are subject to updates at IMSU’s discretion. The Superior Comfort Inclusions package cannot be modified or exchanged for an alternative offering. IMSU Homes reserves the right to update these terms at any time. For IMSU’s Lifetime Structural Warranty, please refer to IMSU’s Lifetime Structural Warranty Terms & Conditions.

Copyright & Intellectual Property:

All plans, designs, and materials are the exclusive property of IMSU. They must not be copied, reproduced, or distributed without permission.

Eligibility & Offer Conditions:

The Terms & Conditions herein are in reference to the Elite Living Inclusions only. Clients must select one of the available inclusion packages: Superior Comfort Inclusions or Elite Living Inclusions. These inclusions apply only to the main dwelling and do not extend to secondary dwellings, including granny flats. These inclusions must be read in conjunction with the Bonus Essentials inclusions and New Home Tender.

Inclusions & Variations:

The items included in the Elite Living Inclusions package are subject to the standard home configuration and number of fixtures. The inclusions offered are subject to availability, and IMSU reserves the right to substitute any items with similar alternatives without prior notice or obligation. Ceiling height references indicate nominal structural heights and not finished surface levels. Any upgrades beyond the chosen inclusions will incur additional costs. There are no credits, refunds, or cash alternatives for any items omitted or removed from the inclusions.

Site Requirements & Additional Costs:

Standard site costs assume a level building platform with up to 1m of cut and fill, “M” class slab, and piering as per site classification. Additional costs may apply for site-specific requirements including but not limited to rock excavation, soil removal, saline soil treatment, additional piering, dropped edge beams, H-class slab classification, bushfire, acoustic, and flood compliance, and developer, council, or statutory authority requirements. Site costs will be confirmed following site inspection, contour survey, and soil testing. Please refer to your New Home Tender for further information.

Exclusions:

Photographs may depict items not supplied by IMSU and/or excluded from the Elite Living Inclusions such as: landscaping, fencing, retaining walls, driveways, pathways, decking, window furnishings, light fixtures beyond standard inclusions, swimming pools, spas, pergolas, water features, any custom design modifications or non-standard façade selections, and furniture and decorative elements shown in marketing imagery. Please refer to your New Home Tender for further information.

Marketing & Promotional Imagery:

Images and renders used in materials may depict upgrades or optional items not included in this package. Display home features may vary from standard inclusions. Clients should refer to their New Home Tender and Contract for actual inclusions.

Contractual Terms:

These inclusions commence from 1/3/2025 and are subject to updates at IMSU’s discretion. The Elite Living Inclusions package cannot be modified or exchanged for an alternative offering. IMSU Homes reserves the right to update these terms at any time. For IMSU’s Lifetime Structural Warranty, please refer to IMSU’s Lifetime Structural Warranty Terms & Conditions.

Copyright & Intellectual Property:

All plans, designs, and materials are the exclusive property of IMSU. They must not be copied, reproduced, or distributed without permission

This guarantee applies to building contracts signed from 1 March 2025 and is offered in addition to statutory warranties and homebuilder liability schemes applicable in New South Wales. The following Terms and Conditions outline the scope, limitations, and exclusions of the IMSU Lifetime Structural Guarantee.

Who is Covered?

This guarantee is exclusively provided to the original owner(s) named in the signed building contract for an IMSU home. The guarantee is non-transferable and ceases upon the sale or transfer of the property to a new owner or entity.

Scope of the Guarantee

IMSU will rectify, at its own cost, any structural failure in the following key structural elements of your home:

1. Foundation Systems, including slabs, piers, and footings, designed in accordance with the Building Code of Australia (BCA) and relevant Australian Standards such as AS 2870

2. Structural Timbers and Steel, such as wall and roof framing materials, designed to comply with AS 1684

3. Load-Bearing Brickwork, designed in accordance with AS 4773

Structural failure is defined as significant physical damage or defects that compromise the stability, safety, or intended function of the home, including ‘Damage Category 3’ or higher as per AS 2870.

Exclusions

The following circumstances are excluded from the IMSU Lifetime Structural Guarantee:

Maintenance and Owner Responsibilities

Failure to maintain the home as per IMSU’s guidelines or provided documentation, including:

• The CSIRO’s Foundation Maintenance and Footing Performance: A Homeowner’s Guide

• IMSU’s care and maintenance documentation

This includes neglecting termite protection (including annual inspections by a licensed contractor, as required by AS 3660.1), failure to maintain fittings and fixtures such as drains and plumbing systems, and poor drainage or landscaping practices that allow water pooling or root intrusion.

Extraordinary Events

Damage resulting from events beyond IMSU’s control, including but not limited to:

• Natural disasters such as storms, hail, earthquakes, bushfires, or floods

• External impacts like falling trees or collisions

• Civil disturbances, vandalism, or unauthorised excavation

It is the homeowner’s responsibility to obtain appropriate insurance for these events.

Alterations and Modifications

The guarantee is void if structural modifications are made to the home after completion. This includes:

• Renovations, extensions, or structural alterations

• Significant landscaping works, pools, or excavation conducted without prior written approval from IMSU

Environmental and Natural Causes

Defects caused by abnormal site conditions or changes, such as:

• Poor drainage, leaking plumbing, or subsurface water

• Damage from tree roots, inadequate landscaping, or neighbouring activity

• Seasonal ground movement resulting in minor settlement or shrinkage cracks, as defined in AS 2870 Appendix B

Wear and Tear

The guarantee does not cover:

• Cosmetic or superficial defects such as marks, scratches, or wear to finishes, fixtures, or appliances

• Normal ageing or fair wear and tear of materials over time

Limitations of Liability

IMSU’s liability is limited to the repair or replacement of defined structural elements. IMSU is not liable for:

1. Indirect or consequential damages including damage to non-structural components, landscaping, furniture, or personal items

2. Costs associated with temporary accommodation, home unavailability, or storage during repairs

Your Responsibilities

To maintain the validity of this guarantee, homeowners must:

1. Maintain the home in accordance with IMSU’s provided guidelines, including termite protection and landscaping

2. Keep detailed records of all maintenance activities, including termite inspections and plumbing checks

3. Notify IMSU immediately upon identifying a potential structural issue

Making a Claim

To make a claim under this guarantee:

1. Notify IMSU in writing (via email or post), providing a description of the issue and any supporting documentation or photos

2. IMSU will inspect the property, appoint an independent assessor if needed, and if the issue qualifies under the guarantee, rectify the structural failure within a reasonable timeframe

Effective Date

This guarantee applies to all IMSU building contracts signed on or after 1 March 2025.

Contact Details

For questions or claims, contact:

IMSU Customer Care
Phone: 1300 918 980
Email: info@imsu.com.au

Final Note

By signing the building contract, you acknowledge and agree to the terms outlined in this IMSU Lifetime Structural Guarantee.

General Disclaimer:

All marketing content (eBooks, brochures, guides, renders, videos) is informational and not a contract.

Designs & Inclusions:

Marketing content may include upgrades not in standard inclusions. Always refer to your New Home Tender.

Product Specification:

James Hardie and other product references are illustrative only. Availability may vary and IMSU reserves the right to substitute products.

Visuals & Renders:

All visuals are artist impressions and may differ from final product due to revisions or site constraints.

Pricing:

Any prices shown are indicative only. Final pricing is confirmed through the tender process.

IP & Copyright:

All material is owned by IMSU. No reproduction allowed without written permission.

Lead Consent:

By downloading materials, users consent to contact by IMSU for sales follow-up.

Campaign Disclaimers:

Campaigns such as IMSU x James Hardie Japandi are time-limited. Offers may be changed or withdrawn at any time.

IMSU Impact Initiative – Terms & Conditions

Eligibility & Scope:
These Terms & Conditions apply to the IMSU Impact Initiative Scheme and Form.

Overview of the Initiative:
The IMSU Impact Initiative is a charitable program through which IMSU PTY LTD (ABN: 93 637 644 350), trading as IMSU, donates a portion of the contract value for each new home built to one of three nominated charities, as selected by the client. Participating charities include:

• Cancer Council Australia
• Variety – the Children’s Charity NSW
• Animal Welfare League NSW

Donation Amount:
IMSU will contribute 0.05% of the total Contract Value (including GST) as stated in the signed HIA Building Contract. This donation is made independently by IMSU and does not affect the client’s contract price or result in any additional charges.

Eligibility Requirements:
To qualify, clients must:

1. Sign the Tender document, HIA Building Contract, and Preliminary Agreement within five (5) working days of presentation (either physically or digitally); and
2. Pay the Preliminary Agreement fee within five (5) working days of signing.

Once both conditions are satisfied, the charity nomination is confirmed, and the donation will be allocated accordingly.

Charity Selection & Allocation
The full donation must be allocated to a single charity nominated by the client. The donation amount cannot be split across multiple charities.

Donation Timing
All donations under the IMSU Impact Initiative are accumulated and distributed annually, during the first week of December each year. Contracts signed during December will have their corresponding donation made in December of the following year.

Termination of Contract
If a contract is terminated – regardless of reason or responsible party – IMSU will still honour the original donation based on the signed Contract Value and will issue the payment to the selected charity on the same annual schedule.

Non-Transferable Selection
Once the Charity Nomination Form is completed and submitted at the time of Tender acceptance, the selected charity cannot be changed.

Privacy & Consent
By submitting the IMSU Impact Initiative Form, the client consents to IMSU using their personal information solely for the administration of the IMSU Impact Initiative, in accordance with the IMSU Privacy Policy. IMSU will not share client data with third parties except as necessary for program fulfilment.

Tax Implications
The donation is made by IMSU as a corporate contribution and is not tax-deductible for the client. No tax receipts will be issued to clients. Clients are encouraged to seek independent tax advice if required.

Program Modifications
IMSU reserves the right to amend, extend, or cancel the IMSU Impact Initiative at any time. However, any such changes will not affect clients who have already executed all necessary agreements under the program.

Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.

© 2025 IMSU Pty Ltd (ABN 93 637 644 350).

Copyright in this website subsists under the Copyright Act 1968 (Cth). It is owned by IMSU Pty Ltd unless otherwise stated. All rights reserved. You are provided access to this website for personal use only. You may print a copy of information contained on this website for your personal use, unless such printing is expressly prohibited. You may not on-sell or otherwise commercialise any information obtained from this website. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws or as expressly authorised by these terms and conditions, no part of this website may be otherwise reproduced, adapted, stored, distributed, printed, displayed, performed, published, communicated or transmitted in any form or by any means or process without the specific written consent of IMSU Pty Ltd.

Links hosted on this website to other websites beyond the control of IMSU Pty Ltd are solely provided for the convenience of the user. Such links do not represent any official endorsement or approval of any such website, product, organisation, or service. We are not responsible for the content or privacy practices of any such website, nor do we endorse any of its content unless stated specifically.

IMSU Pty Ltd offers no guarantee regarding the accuracy, adequacy or completeness of any information presented on the website. Intending purchasers should make their own inspections and enquiries. Photographs, render or artists impressions are for indicative, illustrative purposes only and may not represent finished product in actuality. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. IMSU Pty Ltd accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) suffered or incurred by you as a result of or in connection with your use of this website or any linked website or your reliance on any information contained or accessed through this website. This disclaimer does not attempt or purport to exclude liability arising under statute or law if, and to the extent, such liability cannot be lawfully excluded.

As a matter of law, all plans, designs, illustrations, photos, images or other similar material produced by IMSU Pty Ltd, across all forms of publication, or represented in actual homes are the intellectual property of IMSU Pty Ltd. This property may not be may be reproduced, adapted, stored, distributed, printed, displayed, performed, published, communicated or transmitted in any form or by any means or process without the specific written consent of IMSU Pty Ltd.

1. Definitions
In these Terms and Conditions:

Base Façade Cost means the price payable by the Client for the baseline external façade or elevation included in, or priced for, the Eligible Home before any optional façade upgrades, premium external materials, premium external finishes or other Eligible Façade Upgrades are added. The Base Façade Cost will be identified in the New Home Tender before the Client makes any Eligible Façade Upgrade selections.

Building Contract means the residential building contract entered into between IMSU and the Client for construction of the Eligible Home.
Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales.

Client means the individual or entity that completes Registration for the Promotion, pays the Qualifying Deposit and, where applicable, is named in the New Home Tender, Preliminary Agreement or Building Contract with IMSU.

Contract Deadline means 11:59pm on 18 December 2026.

Contract Value means the total price of the Eligible Home under the Building Contract, inclusive of GST, before application of the Façade Upgrade Credit.

Duplex means a single building containing two attached dwellings on one Lot, designed and constructed by IMSU under one Building Contract. For a Duplex, references in these Terms and Conditions to the main dwelling are references to the Duplex building as a whole.

Eligible Display Homes means the Selene, Forest, Skye and Bronte IMSU display homes at HomeWorld Box Hill, New South Wales.

Façade means the exterior architectural envelope and external design treatment of the main dwelling forming the Eligible Home, including external elevations on all sides, external wall finishes, cladding, masonry, render, external colours, roofs and roof cladding, fascias, gutters, eaves, balconies, balustrades, porticos, external doors, garage doors, windows and other exterior architectural materials or details approved by IMSU. For the purposes of this Promotion, the Façade does not include any interior part of the home or any work, item or improvement that does not form part of the exterior architectural envelope of the main dwelling, including internal finishes, fixtures or fittings; cabinetry or joinery; appliances; electrical or lighting selections; plumbing fixtures; flooring; internal paint; window furnishings; landscaping, lawns, gardens, planting or irrigation; fencing or gates; retaining walls; driveways, crossovers, pathways or paving; decking; pergolas, patios or outdoor kitchens; swimming pools, spas or water features; sheds, detached structures or secondary dwellings; demolition; site works; excavation; slab or piering costs; drainage; service connections; or council, certifier, developer, authority, consultant or approval fees.

Eligible Façade Upgrades means optional façade upgrade items, materials, finishes, colours and related external design selections that are available through Project:Home at the time of the Client’s selection, approved by IMSU and Project:Home, and accepted by IMSU for inclusion in the Client’s Eligible Home. An item is not an Eligible Façade Upgrade merely because it is external to the home.

Eligible Home means one new home, or one Duplex, to be designed and/or constructed by IMSU for the Client on one nominated Lot, from any IMSU home range or as a custom home, in any region in which IMSU agrees to build, with a Contract Value of at least the Minimum Contract Value. Home and land packages are excluded from the Promotion.
Façade Upgrade Credit means a promotional credit of up to AUD $50,000 inclusive of GST, to be applied only toward the incremental price of Eligible Façade Upgrades above the Base Façade Cost in accordance with these Terms and Conditions.
Household means the Client, the Client’s spouse or de facto partner, and any company, trust or other entity controlled by any of them.

IMSU means IMSU Pty Ltd ABN 93 637 644 350.

Lot means the single parcel of land nominated by the Client for the Eligible Home.

Minimum Contract Value means AUD $850,000 inclusive of GST, calculated before application of the Façade Upgrade Credit.

New Home Consultant means an authorised IMSU new home consultant at an Eligible Display Home.

New Home Tender means the written tender, pricing and related tender documents issued by IMSU to the Client for the Eligible Home.

Preliminary Agreement means IMSU’s preliminary agreement for the proposed Eligible Home.

Project:Home means IMSU’s in-house selections studio and includes the IMSU design and selections consultants authorised to administer façade selections for the Promotion.

Promotion means the $50,000 Façade Upgrade Offer described in clause 3.

Promotional Day means 24 October 2026.

Qualifying Deposit means the $5,000 deposit, including GST, paid by the Client to IMSU in cleared funds on or before the Redemption Deadline to progress the Eligible Home in accordance with IMSU’s normal sales and tender process.

Redemption Deadline means 11:59pm on 24 November 2026.

Registration means the Client providing the information reasonably required by IMSU to record the Client as an eligible visitor for the Promotion on the Promotional Day, whether electronically or in writing.

2. Acceptance

2.1 By completing Registration on the Promotional Day and paying the Qualifying Deposit by the Redemption Deadline, the Client agrees to be bound by these Terms and Conditions.

2.2 These Terms and Conditions apply only to the Promotion. They do not replace, amend or override the New Home Tender, Preliminary Agreement, Building Contract or any other signed agreement between IMSU and the Client, except to the extent expressly stated in these Terms and Conditions.

3. The Offer

3.1 Subject to these Terms and Conditions, an eligible Client who completes Registration on the Promotional Day and pays the Qualifying Deposit by the Redemption Deadline and enters into the Building Contract by the Contract Deadline may receive one Façade Upgrade Credit for one Eligible Home.

3.2 The Façade Upgrade Credit may be used only toward Eligible Façade Upgrades selected through Project:Home and approved by IMSU for inclusion in the Client’s Eligible Home.

3.3 The Client must pay the Base Façade Cost and the base price of the Eligible Home in full. The Façade Upgrade Credit applies only to the additional price of approved Eligible Façade Upgrades above the Base Façade Cost. It cannot be used to reduce the Base Façade Cost, the baseline or base price of the home, or any other non-façade component of the Building Contract.

3.4 If the total value of the Client’s approved Eligible Façade Upgrades is less than $50,000, the unused balance is forfeited and has no cash, refund, rebate, store credit or other value.

3.5 If the total value of approved Eligible Façade Upgrades exceeds $50,000, the Client must pay the amount above $50,000 in accordance with the applicable IMSU pricing, tender, selections, variation or contract process.
3.6 The Façade Upgrade Credit is a promotional allowance only. It does not create an entitlement to receive $50,000 in cash or to transfer any unused value to another item, home, Lot, contract or person.

4. Promotional Day and Redemption Period

4.1 The Promotion is available only to eligible visitors who attend an Eligible Display Home in person on the Promotional Day and complete Registration on that day.

4.2 The Client must pay the Qualifying Deposit in cleared funds no later than the Redemption Deadline.

4.3 Attending an Eligible Display Home or completing Registration does not, by itself, secure the Promotion. The Promotion is secured only when IMSU has received the Qualifying Deposit in cleared funds by the Redemption Deadline and IMSU confirms that the Client satisfies the eligibility requirements.

4.4 IMSU may withdraw or amend the Promotion at any time before the Promotional Day. After the Promotional Day, IMSU will not withdraw or amend the Promotion in a way that disadvantages a Client who completed Registration on the Promotional Day, unless required by law. Once the Promotion is secured, any amendment affecting that Client is also subject to the terms of any signed agreement with IMSU.

5. Eligibility

5.1 To be eligible for the Promotion, the Client must:
(a) be at least 18 years old;
(b) attend an Eligible Display Home in person on the Promotional Day;
(c) speak with an IMSU New Home Consultant and complete Registration on the Promotional Day;
(d) pay the Qualifying Deposit by the Redemption Deadline;
(e) be proposing to build one Eligible Home with IMSU on one nominated Lot;
(f) select an IMSU home from any IMSU home range, or a custom home, in a region in which IMSU agrees to build;
(g) enter into a Building Contract by the Contract Deadline with a Contract Value of at least the Minimum Contract Value, calculated before application of the Façade Upgrade Credit; and
(h) satisfy IMSU’s usual site, design, tender, finance, contract and client acceptance requirements.

5.2 The Promotion is limited to one Façade Upgrade Credit per Household and one per proposed Building Contract.

5.3 The Promotion is not available for any home and land package or house and land package, whether offered by IMSU or in conjunction with any developer, landowner, agent or third party.

5.4 The Façade Upgrade Credit applies only to the main dwelling forming the Eligible Home or, for a Duplex, the Duplex building as a whole. It cannot be applied to a granny flat, secondary dwelling, detached garage, shed or other separate structure.

5.5 The Promotion is not retrospective and is not available to any client who paid an IMSU deposit before 24 October 2026 or who had already entered into a Building Contract for the relevant home before that date.

5.6 A Client cannot apply the Promotion to more than one Lot, more than one home or more than one Building Contract.

5.7 For a Duplex, the Promotion provides one Façade Upgrade Credit of $50,000 for the Duplex building as a whole. It is not $50,000 per dwelling. The credit may be applied across the Eligible Façade Upgrades for both dwellings in that building.

6. How to Redeem the Promotion

6.1 To redeem the Promotion, the Client must attend an Eligible Display Home and complete Registration on 24 October 2026, pay the Qualifying Deposit by 24 November 2026, and enter into the Building Contract by 18 December 2026.

6.2 IMSU may require reasonable evidence that the Client attended and registered on the Promotional Day, including IMSU’s CRM record, registration form, consultant notes or other contemporaneous record.

6.3 The Client must complete façade selections through Project:Home as part of IMSU’s normal selections process. Once the selections are finalised and approved, IMSU will determine the value of the Eligible Façade Upgrades and apply the Façade Upgrade Credit in the relevant tender, selections, variation or contract pricing documentation.

6.4 The Client must complete all façade selections, approvals and documentation within IMSU’s normal project timeframes. Failure to make selections or provide approvals within those timeframes may delay the project and may affect product availability.

7. Eligible Façade Upgrades and Exclusions

7.1 The Façade Upgrade Credit may be applied only to Eligible Façade Upgrades approved by IMSU and selected through Project:Home.

7.2 The Client is responsible for the Base Façade Cost. Only the incremental cost of approved upgrades above that Base Façade Cost, priced at Project:Home’s standard pricing current at the time of selection, is eligible to be offset by the Façade Upgrade Credit.

7.3 Eligibility of any item is determined by IMSU and Project:Home having regard to design compatibility, planning controls, developer guidelines, engineering, site conditions, buildability, supplier availability, warranties, compliance requirements and the Client’s final home design.
7.4 Without limiting the definition of Façade, the Façade Upgrade Credit cannot be used for:
(a) any interior selection, finish, fixture, fitting or appliance, including flooring, internal paint, cabinetry, joinery, benchtops, plumbing fixtures, electrical items, lighting, appliances, stairs, internal doors, hardware or window furnishings;
(b) floorplan changes, internal layout changes or structural redesigns that are not expressly approved by IMSU as part of an Eligible Façade Upgrade;
(c) landscaping, lawns, planting, irrigation, fencing, gates, retaining walls, driveways, crossovers, pathways, paving, decking, pergolas, patios, outdoor kitchens, swimming pools, spas or water features;
(d) granny flats, secondary dwellings, sheds, detached garages or other detached structures;
(e) demolition, excavation, site preparation, slab or piering, drainage, service connections, rock removal, contaminated soil treatment, bushfire, flood or acoustic compliance costs, or any other site cost;
(f) council, certifier, developer, estate, authority, consultant, engineering or approval fees; or
(g) any other item that IMSU or Project:Home determines does not form part of the external architectural treatment of the main dwelling or is otherwise outside the scope of the Promotion.

7.5 The Façade Upgrade Credit does not create an entitlement to any particular product, material, brand, colour, finish, supplier, façade configuration or design outcome.

7.6 Any amount payable for approved Eligible Façade Upgrades above the available Façade Upgrade Credit remains payable by the Client.

7.7 If an approved Eligible Façade Upgrade is later deleted, reduced or omitted at the Client’s request, the amount of the Façade Upgrade Credit applied will be reduced accordingly. No deleted, omitted or unused amount will be paid, refunded or credited elsewhere in the Building Contract.

8. Project:Home Selections, Availability and Substitutions

8.1 Materials, colours, products and finishes available under the Promotion are limited to those offered through Project:Home and available at the time the Client completes the relevant façade selections.

8.2 All selections are subject to supplier availability and to IMSU and Project:Home approval and discretion. IMSU and Project:Home may determine which materials, colours, products and finishes are available for a particular Eligible Home, Lot or façade.

8.3 If a selected item becomes unavailable, discontinued, non-compliant, unsuitable or impractical before it is ordered or incorporated into the Building Contract, IMSU may require the Client to select, or may propose, a suitable alternative. Any alternative remains subject to the Promotion limits and the Client’s final contract documentation.

8.4 Product samples, display home finishes, renders, photographs and marketing materials are illustrative only. They may show upgraded or optional items and do not guarantee that the same product, material, colour or finish will be available or included in the Client’s Eligible Home.

8.5 Natural and manufactured materials may vary in colour, texture, grain, pattern and appearance. Reasonable variations do not entitle the Client to a refund, replacement credit or cash adjustment under the Promotion.

9. Site, Design and Authority Constraints

9.1 All façade upgrades remain subject to IMSU’s design approval and all normal site, planning, engineering, statutory, developer, supplier and construction requirements.

9.2 The Promotion does not guarantee approval of any particular façade design or upgrade by a council, certifier, developer, estate design panel or other authority.

9.3 Site conditions, planning controls, developer requirements, engineering requirements or authority conditions may require a façade upgrade to be changed, omitted or substituted and may result in additional costs. Unless IMSU expressly confirms otherwise in writing, those additional site, engineering, approval or authority costs are not Eligible Façade Upgrades and are not covered by the Façade Upgrade Credit.

10. One Home / One Lot / One Contract

10.1 The Promotion applies to one Eligible Home on one nominated Lot and under one Building Contract only.

10.2 The Client must nominate the home and Lot before IMSU finalises the New Home Tender for the Eligible Home.

10.3 If the Client changes the nominated Lot, home design, façade, orientation, Building Contract party or core design brief, IMSU may reassess eligibility for the Promotion and the availability or pricing of any previously selected Eligible Façade Upgrades.

10.4 The Façade Upgrade Credit cannot be split across multiple homes, Lots, contracts or Households.

11. No Cash Value / Transfer / Other Offers

11.1 The Façade Upgrade Credit has no standalone cash value and cannot be redeemed for cash, refund, discount, rebate, store credit or any other payment to the Client.

11.2 The Façade Upgrade Credit cannot be used to reduce the Base Façade Cost, the base or baseline price of the Eligible Home, the Minimum Contract Value or any amount unrelated to approved Eligible Façade Upgrades.

11.3 The Promotion is personal to the eligible Client and cannot be sold, assigned or transferred to another person, Household, Lot or Building Contract.

11.4 The Promotion cannot be used in conjunction with any other IMSU promotion, promotional offer, voucher or promotional credit.

11.5 If the Client is otherwise eligible for another IMSU promotion or offer, the Client must choose which single promotion will apply. The benefits of two or more promotions cannot be combined or stacked.

12. Lapse and Cancellation

12.1 The Promotion automatically lapses if the Client does not pay the Qualifying Deposit in cleared funds by the Redemption Deadline, or does not enter into the Building Contract by the Contract Deadline.

12.2 The Promotion also lapses if the Qualifying Deposit is refunded, reversed, charged back or cancelled, or if the Client withdraws from the IMSU process before entering into the Building Contract, unless IMSU agrees otherwise in writing.

12.3 The Promotion does not apply if the final Contract Value is less than the Minimum Contract Value before application of the Façade Upgrade Credit.

12.4 If the Client requests deletions, reductions or changes that cause the Eligible Home to cease satisfying the eligibility requirements or reduce the amount of Eligible Façade Upgrades, IMSU may recalculate, reduce or withdraw the Façade Upgrade Credit to reflect the revised eligibility and approved upgrades.

12.5 If the Building Contract is terminated or rescinded, the treatment of the Façade Upgrade Credit and any amounts paid by the Client is governed by the Building Contract and applicable law. The Façade Upgrade Credit does not create a separate right to payment or refund.

13. Relationship with Other Agreements and Promotional Materials

13.1 The treatment of the Qualifying Deposit, including whether it is refundable, non-refundable, applied to another amount or otherwise dealt with, is governed by the document under which the Qualifying Deposit is paid and, where applicable, the signed New Home Tender, Preliminary Agreement or Building Contract.

13.2 If there is any inconsistency between these Terms and Conditions and a signed New Home Tender, Preliminary Agreement or Building Contract:
(a) the signed agreement prevails in relation to payment, refundability, design, tender, construction services and contractual rights relating to the Eligible Home; and
(b) these Terms and Conditions prevail only to the extent necessary to determine eligibility for, and the scope and use of, the Promotion.

13.3 Flyers, advertisements, renders, display home presentations, social media content and other promotional material relating to the Promotion are informational only and do not form part of the Building Contract. The Client must rely on the final New Home Tender, selections documentation and Building Contract to confirm the actual inclusions, pricing and approved façade selections for the Eligible Home.

14. Privacy and Contact

14.1 By completing Registration, the Client consents to IMSU using the personal information provided to administer the Promotion, progress the Client’s building enquiry and contact the Client in relation to the Eligible Home, in accordance with IMSU’s Privacy Policy and applicable law.

14.2 By completing Registration, the Client also consents to receiving marketing communications from IMSU, including by email, SMS and phone, about IMSU homes, services, events and offers. The Client may unsubscribe at any time using the unsubscribe option in any message or by contacting IMSU.

15. Australian Consumer Law

15.1 Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred on the Client by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

15.2 To the maximum extent permitted by law and subject to clause 15.1, IMSU is not responsible for any delay, additional cost or change to a proposed façade upgrade arising from inaccurate or incomplete information provided by the Client or a third party, site conditions, authority requirements, engineering requirements, supplier changes or circumstances beyond IMSU’s reasonable control.

16. General

16.1 IMSU’s failure to exercise a right under these Terms and Conditions does not waive that right.

16.2 Any waiver, approval, consent or exception by IMSU must be in writing.

16.3 If any provision of these Terms and Conditions is invalid, illegal or unenforceable, that provision is severed and the remaining provisions continue in full force.

16.4 These Terms and Conditions are governed by the laws of New South Wales. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

16.5 These Terms and Conditions constitute the terms of the Promotion and supersede prior oral statements or representations about the Promotion, except to the extent expressly recorded in writing by IMSU or in a signed agreement.